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Want a Great Personalized Experience? Create a Unified Customer Profile

Consumers expect a personalized experience, but providing that is easier said than done. You’re collecting information from both your known and anonymous users, but what do you do with that information once you have it? Have you overlooked some information that you’ve already collected that would improve the customer experience? How do you manage all of this across all of your touchpoints? The answer? Build a unified customer profile -- a data-level hub that pulls the most useful customer... More

eTail West 2015 Recap: “It’s Just Shopping”

“It’s just shopping,” said Jason Feldman, President, DTC of Hanes Brands during his Keynote speech at eTail West in Palm Springs last week. He was referring to the omni-/multi-/cross-channel browsing/buying behaviors exhibited by their customers. He went on to explain that his customers are simply finding the fastest/easiest way to get smart about a purchase decision and then complete the transaction. As retailers, it’s our job to do just that -- give our customers multiple routes to inform and facilitate purchasing, so they can choose whichever route is fastest/easiest for them, wherever... More

A New Way to Plan Your Journey to Drupal 8

Each day I hear something new about Drupal 8 -- the changes and great things it will bring. All of this got us thinking inside of Acquia’s Learning Services Team about what this means to education. With this amazing tool coming to the market, is the way we have traditionally taught Drupal really the right strategy for the future? Working with thousand of individuals with a different array backgrounds and skills, we realized that our focus needed to expand beyond simply teaching to the structure of Drupal. Instead, we now have to consider the needs and motivations of the individual learner,... More

Drupal 8 + Twig: More Secure, More Power

Originally posted by our partner, Genuine. With PHPTemplate engine, Drupal took aim at following MVC best practices: Let’s separate the logic from the presentation layer. In line with the adoption of Symfony 2, Drupal 8 will replace PHPTemplate with Twig and take this philosophy one step further. Why Twig? It’s more secure. In Drupal 7, user-submitted text needed to be sanitized with check_plain() in order to prevent the most common web vulnerability, Cross Site Scripting (XSS). If a themer forgot to sanitize their output there... More

Personalization - before you begin

Most websites can benefit from personalization in one way or another. But there are some things you should consider before you jump in and rethink the way users interact with your website. Personalization can be a very powerful tool to drive the bottom line of your digital business. This can mean different things to different websites. An ad driven revenue model will benefit from more pageviews per session, a lead generation site will benefit from faster and more conversions and so on. Depending on the model you’ll need a different strategy to hit your goals. Let’s find out how we can... More

Platform Trumps Product Approach as WCM Ascends in Digital Role

Web content management (WCM) has been an important player on the digital technology roster for years, an enabling technology to drive websites and online content. WCM now plays a more powerful role than ever in a digital stack, thanks to the new reality that multichannel digital experiences and overall digital business execution is a C-level mandate. Buyers entering the WCM market for the first time in a few years – since the LAST time they re-platformed their website – are discovering this new reality. Here’s the reality in 2015: WCM is the key, central technology on which you build,... More

Context Takes Personalization Into the Future

One of digital marketing’s buzz-iest buzzwords is personalization. Marketers are talking about it. Businesses are implementing it. You know you need it. But what is it, exactly? Personalization helps customers feel like they’re directly connected to your brand, instead of just being part of the masses. Who doesn’t want to feel like the brands we love care about what matters to us? And for brands, that focus on getting as close to 1:1 marketing as possible leads to increases in loyalty and conversion. Since the beginning of the Internet, people have sought use the web to form personal... More

4 benefits of hiring dedicated open source contributors

Eric Mandel, CEO of infrastructure provider Blackmesh, and I got the chance to speak at PHP World 2014 (where I was also a keynote speaker). We spoke about his history with development, open source, and Drupal. I also had the chance to ask Eric about how Blackmesh has become a leader in the area of corporate contribution to Drupal, employing Cathy Theys to work on Drupal core, mentor new... More

Digital Leaders Discuss the Future of Media

Here in New York City, I’m fortunate to have direct access to leaders who are developing the future of media and entertainment. Some of these executives work at our Acquia customers here in the city; NBCUniversal and Warner Music come to mind. Others are old friends who I’ve met along the way in my career in media at companies like Dow Jones and CBS Interactive. This year we have started to gather these talents at a monthly meet-up in New York City, so that we can all learn from each other and discuss the latest digital media trends. Last month when we met up at The Ace Hotel, sidebar... More

Core Metrics for a Unified Content/Commerce Strategy

This is the eight and final post in an 8-part series called “Building a Content-First Organization." See posts one, two, three, four,... More

Acquia Certification Program Ready to Turn 1!

After many years of discussion and debate in the Drupal community, Acquia launched the Acquia Certification Program in March 2014. This past year, there were three exams published and offered on a global basis with participants from over 45 countries and several hundred earning credentials. The exams focus on real world experience and the overriding comments we've heard this past year are the exams are tough but fair. There is now a registry... More

“Web Content is the Backbone of Any Digital Experience”

Why Forrester’s Web Content Management Wave Matters to Commerce A few weeks ago Forrester Research released its much-anticipated Web Content Management Systems Wave. Acquia was named a Strong Performer and made the biggest leap of any vendor since the previous wave in 2013. David Aponovich, Sr. Director at Acquia and former Forrester Analyst (and co-author of the 2013 wave) gave us his take what the report means... More

Making Drupal 8 fly

In my travels to talk about Drupal, everyone asks me about Drupal 8's performance and scalability. Modern websites are much more dynamic and interactive than 10 years ago, making it more difficult to build modern sites while also being fast. It made me realize that maybe I should write up a summary of some of the most exciting performance and scalability improvements in Drupal 8. After all, Drupal 8 will leapfrog many of its competitors in terms of how to architect and scale modern web... More

Helping Remote Teams Work - The Manager

Part 2 of 2 – I ran into Elia Albarran, Four Kitchens' Operations Manager at BADCamp 2014. She mentioned she'd read my blog post 10 Tips for Success as a Remote Employee; we started exchanging tips and ideas until I basically yelled, "Stop! I need to get this on camera for the podcast!" She graciously agreed and brought along two Four Kitchens developers for the session, too: Taylor Smith... More

5 Questions CFOs Should Be Asking About Digital Transformation

2014 was the year of digital transformation. Digital excellence is no longer simply a way to outperform competitors, it is table-stakes for the long term existence of businesses. Research firm Gartner just released its 2015 CIO agenda, a survey of over 2800 global CIOs who represent nearly $400 billion in IT spending. Their primary finding? That “Digitalization” is no longer a sideshow — it has moved to center stage and is changing the whole game. CIOs have a unique opportunity, but they must “... More