Experience Acquia: New Trends and Permanent Shifts in Customer Experience
New Trends and Permanent Shifts
in Customer Experience
Customer experience has changed for good
There’s never been a year like this one. Organizations around the world ground to a halt, changed course completely, and invested heavily in their digital presence. But this isn’t just some trend that’ll go away once we get “back to normal.” As the majority of customer experiences have moved online, these new strategies, and the insights they generate, are here to stay.
At our recent Experience Acquia event, shared what our 2020 Customer Experience Report has unearthed, discussed what these trends mean for 2021, and heard from industry leaders like Aqif Hassen, Head of Digital Strategy & Operations at AMD and Ben McRae, Senior Director of Web Strategy at Marketing Design Group, as they discussed what their brands have done to stay relevant in a constantly-changing marketplace.
Watch the recording to learn how today’s turbocharged digital transformation will have a lasting impact, and how your organization can make the most of it.
Chief Marketing Officer
Senior Director, Product Marketing
Head of Digital Strategy & Operations
Senior Director of Web Strategy