Webinar

Experience Acquia: New Trends and Permanent Shifts in Customer Experience

New Trends and Permanent Shifts

in Customer Experience

 

On-Demand Webinar

Customer experience has changed for good

There’s never been a year like this one. Organizations around the world ground to a halt, changed course completely, and invested heavily in their digital presence. But this isn’t just some trend that’ll go away once we get “back to normal.” As the majority of customer experiences have moved online, these new strategies, and the insights they generate, are here to stay.

At our recent Experience Acquia event, shared what our 2020 Customer Experience Report has unearthed, discussed what these trends mean for 2021, and heard from industry leaders like Aqif Hassen, Head of Digital Strategy & Operations at AMD and Ben McRae, Senior Director of Web Strategy at Marketing Design Group, as they discussed what their brands have done to stay relevant in a constantly-changing marketplace.

Watch the recording to learn how today’s turbocharged digital transformation will have a lasting impact, and how your organization can make the most of it.

Speakers
Lynne Capozzi
Acquia

Chief Marketing Officer

Karen Wood
Acquia

Senior Director, Product Marketing

Aqif Hassen bw
Aqif Hassen
AMD

Head of Digital Strategy & Operations

Ben McRae
Marketing Design Group

Senior Director of Web Strategy