Acquia also supports the Drupal community's efforts to ensure that Drupal is API-first, not API-only. This fall, Acquia Labs was launched to help develop new user experiences that move beyond the page. This includes supporting decoupled architectures, and emerging distribution platforms, such as chat bots and conversational interfaces.
Innovate, Iterate, Repeat
On the product side, Acquia continues to provide customers with a true Platform-as-a-Service (PaaS) offering; not just hosting. While we have well-built, fully integrated tools like Acquia Lift to provide you with a one-stop-shop, we’re also believers in flexibility. Open APIs and SDKs allow you to connect your choice of best-of-breed software, whether it’s SSL certification, commerce, personalization, analytics etc. We give you options rather than force you to pay for features you don’t need. If you choose to do business with us, we do everything we can to make sure we maximize our value, not just at launch, but continuously over the course of the engagement.
Let’s start with our cloud. While the Acquia Cloud remains specifically tuned for Drupal, our open source LAMP server stack combines the Linux (Ubuntu) operating system and PHP programming language with Drupal. And after a detailed analysis of stack performance characteristics, configurations have been identified at every layer to deliver Drupal sites faster and with improved reliability.
Security and compliance has continued to remain a top priority. Every customer, regardless of “deal size” receives continuous monitoring and DDOS response out-of-the-box with DDOS mitigation available as an add on.
At a platform level, we meet an “alphabet soup” of compliance standards, including:
- SOC 1
- SOC 2
- EU Data Protection
- ISO 27001
Speaking of FedRAMP, in March, Acquia received its third FedRAMP ATO from U.S. DOT.
On top of Acquia Cloud, Acquia provides customers with several options to manage multiple sites. First, we support Drupal multisite in our cloud offerings. For managing sites at scale that require consistency, governance, and speed-of-delivery, we offer Acquia Cloud Site Factory. Last fall, we made improvements to Acquia Cloud Site Factory with the addition of stacks, essentially allowing our customer to run multiple site factories and even other Acquia Cloud sites all managed from a single console. In either case, our cloud has been put to the test by customers that run thousands of sites across both our enterprise and Site Factory offerings.
But that’s status quo. What’s new with Acquia Cloud? A few months ago, Acquia launched a new UI for Acquia Cloud; one that is much more modern, faster, and responsive. The new UI simplifies interaction for developers and administrators and delivers an architecture for future enhancements of the platform, following an API-first development approach.
Most recently, we’ve shifted focus to provide a better experience for developers on Acquia Cloud. After all, they are the ones often behind-the-scenes, building these state-of-the-art Drupal experiences for our customers. We’ve launched Acquia Cloud CD, a complete continuous delivery/DevOps service to manage production-like environments across many different applications.
Customer Success and Award-Winning Support
Regardless of industry, customer service can make or break a company. Acquia boasts award-winning support that offers true follow-the-sun coverage. Every Acquia subscription comes with entitlements to our global support team of more than 70 professionals, plus access to a family of professional services tailored to meet an organization’s specific needs. Every customer receives formal onboarding, has a support escalation process, and has access to self-service training courses, certification programs, and an online knowledge base. With support online and over the phone for all of your needs - even troubleshooting your Drupal code.
By the numbers:
- 24x7 emergency support
- 4 continents
- 70+ professionals
- 250+ years of combined Drupal experience
- 50,000+ customer requests completed each year
- 3,000+ advisory support hours completed each year
- 94+% customer satisfaction rating
But we’re not just there for you when things go wrong. Customer success continues to drive and inspire us. If customer success not the center of your business, you won’t be in business long. Leading the charge is our Professional Services team, which is there to help you push the envelope and give you the tools and training to do so. This includes things like migration.
When it comes to migration, every project is a little different. Acquia delivers successful migrations based on the customer’s scope. There is probably a reason you are looking to change your digital experience platform; and not all of the aspects of your digital experience will need to migrate. Wouldn’t you rather scope a custom project than risk a substandard migration? A one-size-fits-all migration just ends up moving boxes from attic-to-attic. Our position is based on the successful completion of customer migrations over the past 10 years.
But what good is a one-way conversation? Now that you know what we’ve been up to, tell us what you have been working on. What is important to you / your customers? What else do you want to know about Acquia in relation to your business? Let’s not go this long without speaking again.
As Yoda once said “Difficult to see. Always in motion, is the future.” At Acquia, we’re not afraid; we are ready to take on any technology challenge (or challenger) the future might hold.