Make real customer connections in real time

Deliver exactly what customers need in the exact moment of their journey. Orchestrate engaging customer journeys across the web, email, mobile, social, and other touchpoints for faster conversion and relevant engagement.

Stop random acts of marketing
When you use Acquia Journey, you can connect all your marketing technology systems and use your data for a 360-degree customer view. Trigger best-next, personalized customer journeys through content and offers, using the tools you already have.
Give them street signs, alerts and directions
Eliminate customer journey frustration
The built-in journey mapping tool brings the traditional whiteboard to digital. Design customer journeys across channels to eliminate friction, convert faster than ever, and increase customer loyalty.
Plan a personalized trip

Learn more about mapping customer journeys

Examples of Acquia Journey Use Cases

Acquisition Targeting Based on Web Behavior

Identify and activate contextual triggers to personalize engagement at key steps in the journey.

Cross-channel Challenger A/B Journeys

Test offers and incentives across many channels, not just one, and push more effective offers.

Transaction History-Based Cross-channel Offers

Boost cross- and upsell by triggering email, text, social and other offers based on time of day, past purchases, and preferences.

Automate Smart Facebook & Twitter Custom Audiences

Use CRM and web/email behavior data to automate custom social audience campaigns.

Conduct Channel-to-channel Personalization

Leverage customers’ social media posts to trigger informed, personalized email offers.

Deliver Better Customer Service

Help customer service and support be more effective by giving them real-time customer-issue data and guide them with decisioning rules.