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Accelerate Multichannel Digital Experiences with Flexible Content

We’re living in the Experience Economy, where a customer’s experience with your brand on the channels of their choice makes or breaks your ability to compete and win them over. 

As a result of this explosion of digital channels, marketers and other content authors need to create more content faster than ever before and distribute it everywhere to meet customer expectations. That content must fit the context of each interaction appropriately, whether it’s a website, a mobile app, email or other interfaces that haven’t even been thought up yet.

Yet, far too many content creators and editors stop once they’ve hit publish and fail to execute an effective content distribution strategy. This means that your case studies, thought leadership blogs or event announcements never actually reach their full audiences and have limited impact. Why? It’s very likely your organization’s digital content is locked up in system silos - scattered in hard to reach places. You know what this looks like: content created in a CMS lives in a CMS and is destined for use on one website (likely not even making its way to the other websites in your organization). The same goes for content created in a marketing automation system -- content may be flowing into emails but not to other channels where it could provide value.

Acquia Content Cloud, now in private beta, provides a remedy to the content silo problem. Acquia Content Cloud is a content-as-a-service (CaaS) solution for simplified content creation and syndication to support multi-channel digital experiences. It streamlines and centralizes authoring and enables marketers to create content once, in a format separate from presentation, so you can use it easily across any channel, on any device, in any context. 

Need to create content and share it across a dozen Drupal websites? How about also sharing it across digital signage and social media? With Content Cloud, marketers can author once and specify channels for delivery of that content -- in whole or in part -- anywhere. It makes real the idea of COPE: Create once, publish everywhere.

Since content created in Content Cloud is headless (not presumed to be used in a specific front-end experience) developers who help build digital experiences can access content via API and use it in progressively decoupled or headless applications. No channel or experience is off-limits. 

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How Content Cloud Solves the Copy-and-Paste Conundrum

Decades ago when people still received their information from traditional newspapers rather than through computers, journalists would create that day’s edition by laying out the articles on a table and assembling the pages with scissors and glue. Surprisingly, the digital content age hasn’t advanced as far from this as you’d think. 

When content is siloed in multiple systems, if the marketing team wants to use certain messaging in a website, a social campaign, a kiosk application or commerce application, someone has to copy and paste it into each system. This duplication of effort wastes precious work cycles and threatens brand consistency and content accuracy. 

This is one painful legacy of years of martech growth and adoption. Organizations using a diversity of systems have effectively built walls around the content that lives in multiple systems. These content silos prevent easy reuse, sharing and syndication. In the end, it slows down the velocity of delivering great content-rich digital experiences and makes for a lot of redundant work.

You need a better, more streamlined content supply chain to feed all your channels and systems. You need to adopt a content authoring system that can create “flexible” content. This is where Content Cloud comes into play. It doesn’t replace your content management system, marketing automation system or other applications in which you create content. It’s a turnkey content authoring service that streamlines content creation - it allows you to create content for any channel, at one time. And it stores content in an easy-to-access repository where it’s ready for use across any channel or device. 

The proliferation of digital experience channels isn’t slowing down, nor is the requirement for your organization to create large volumes of content that can be used across a myriad digital experiences. When it comes to creating and accessing flexible content, it’s a matter of when not if, your organization needs to gain this capability to compete and win in the Experience Economy.

David Aponovich

David Aponovich

Sr. Director, Product Marketing Acquia, Inc.

David Aponovich is senior director of product marketing at Acquia, where he helps articulate the benefits of Acquia solutions including Acquia Journey, the company’s customer journey orchestration solution, and trends in digital experience.

Prior to joining Acquia, he was a senior analyst at Forrester Research, where he researched web content management and digital experience technology and consulted to Forrester’s global clients on their digital transformation initiatives. He also spent six years as web content management strategy consultant at agency Connective DX, and previously was marketing director at a WCM software vendor.