Key Account Manager, Public Sector
Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.
We are seeking an ambitious Key Account Manager in the DC area responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day to day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. This role will work directly with Sales, Technical Support, Operations and Finance.
This position is designed for an experienced account manager who has a high attention to detail and strives for customer satisfaction. The ideal candidate will have past experience engaging in the federal space working for a technology company. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.
- Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services
- Maintain control of account direction and strategy
- Identify new opportunities and work with Sales reps to drive them to a close
- Coordinate with business users and procurement to ensure timely renewals
- Update and maintain Sales database as appropriate
- Must be able to proactively drive accounts with minimal over sight
- Strong collaboration with internal teams
In order to be successful at Acquia, you must have the following types of traits & skill sets:
- 5+ years working in a sales / account management role for a technology company in the Federal space
- Strong leadership, teamwork, communication & cross-group collaboration skills
- Proven track record of sustaining & growing complex relationships including closing the renewal, up sell / cross sell opportunities
- Prior experience procuring contracts with government agencies
- Has owned & exceeded a Quota
- Detailed oriented and organized
- Ability to perform in a fast paced environment
- MS Office knowledge including Word, Excel, and PowerPoint
- Experience with Salesforce.com and other CRM tools
- Strong verbal and written communication skills