Customer Support Engineer

Department: Customer Solutions
Standort: New Delhi, India

Customer Support Engineer

Department: Customer Solutions

Location: MGF Corporate Park, Saket, New Delhi

Working Hours: Business hours, Monday to Friday 

Who are we?

Acquia, one of the fastest growing tech companies helping enterprises build and support innovative digital experiences, is looking for talented, cloud savvy professionals to join our global team of Customer Support Engineers.  

What do we do?

Customer Support Engineers:

  • Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
  • Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains.
  • Collaborate across the Support organization and other internal teams to provide the best possible outcomes to meet client need.
  • Use our experience to build state of the art support tools.

Requirements:

  • Passion for the web, open-source, and for helping others.
  • Evidence of a curious mind.
  • 4-7 years of relevant experience.
  • Experience in site development and/or PHP development and demonstrable Drupal skills a plus. 
  • An understanding of the LAMP stack and Bash.
  • Strong written and verbal communications skills.
  • Customer service or customer engagement experience a plus.
  • Bachelor's degree preferred.

Why Acquia Support?

  • We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving complex challenges involving cloud technology.
  • When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy leads to a role where you can have a life, not just a job you can live with.
  • A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences.  At the same time, we have an actual flag. Does your current job come with its own banner?