Over the last few years, I’ve watched Acquia Personalization grow from a highly specialized personalization tool to an easy-to-use staple of the Acquia Marketing Cloud. At each iteration, the interface becomes more intuitive, its reporting more complete and its functionality more useful. In fact, as it has matured, the tool has become downright inviting for even a novice marketing team.
Today, we’re happy to announce another important step along that journey, this time through easier integration with Google Tag Manager.
Over the last several months, Acquia worked with Bounteous -- our 2019 North American Partner of the Year -- to develop custom GTM templates available free of charge for download from the Google Tag Community. It’s an addition that closes the loop between Google’s advanced analytic tools and Acquia’s highly flexible personalization platform. For marketers, this simple addition brings even more useful feedback as you craft your ongoing personalization campaigns.
The Power of Personalization
Personalization is among the most important tools a marketer has in their digital quiver. Personalization allows you to transform a site visit from a static, impersonal transaction to a compelling conversation between your customer and your company’s products and messaging. It means that you’re not just talking about yourself, you're having an active conversation with your customer.
As Acquia’s Eric Fullerton notes, personalization is not just a “nice to have” feature -- it’s an essential part of your ongoing growth. In 2017, Gartner reported that 81% of marketing leaders believed that their companies would compete mostly or completely on the basis of CX.
Acquia Personalization makes personalization easy, providing a number of segmentation options out of the box. But to really master your efforts, you’ll need to watch and respond to the more nuanced actions your visitors take as they traverse your site.
For example, think of a B2B site featuring newsletter subscriptions, webinar registrations, ROI calculators, demo videos or e-book downloads. Recording when a user interacts with any of these possibilities becomes an essential part of understanding exactly who your customers are and what they are most interested in.
Enter Google Tag Manager and our new templates for Acquia Personalization, a solution with no code required.
Tying the Knot: Acquia Personalization and Google Tag Manager
Google Tag Manager (GTM) is a management tool used for adding marketing, analytics and advertising “tags” to your website. It helps record actions on your site, for example, as “events” in Google Analytics and as “conversions” on other advertising platforms. For marketers who have implemented this tracking already via GTM, adding new Acquia Personalization event tracking will be able to efficiently capitalize on existing triggers and variables.
Customize Acquia Personalization For Your Needs
Tracking custom events in Acquia Personalization is now much easier for GTM users integrating with Acquia Personalization.
All it takes is the time to connect your personalization objectives to discrete and measurable goals through the flexible settings in Acquia Personalization, then implementing the new Acquia Personalization Template in Google Tag Manager.
Personalization takes time and effort. But when approached thoughtfully and executed well, personalization will continue to make a big impact on both user experience and the bottom line.
Thanks to Bounteous, an Acquia Preferred Partner and inaugural Acquia Personalization Solution Partner, for their initiative, collaboration, and support around Acquia Personalization and Google Tag Manager. At Acquia, we strive to be “partner first,” and this contribution is a great example of how we both benefit when working together as a team.
To learn more about the winning combination of Acquia Personalization and Google Tag Manager, check out the Bounteous post, here.