Delivering Exceptional Digital Customer Experiences
- Drivers of a great CX and EX
- Optimize first party data strategy
- Content development and management
Businesses worldwide are feeling the turbulence of the energy crises, inflation, and rumors of an approaching recession.
One thing will remain constant throughout this period — customers expect excellent experiences whenever they interact with a brand. Our research found that businesses are prioritizing customer retention over the next 12 months. They’re doing so by 56% planning to improve customer experience & 58% focusing more on customer service.
Join our customer experience experts from Acquia & Ci&T to learn:
- Personalization: A great CX begins with empathy and understanding the customer
- Creative Design Experience: A great EX (employee experience) as an enabler of CX
- First party data strategy: How to responsibly harness it as competitive advantage
- Content development & ongoing optimization: Matching content production and utilization to customer desire
- Digital Excellence & Management: The tech stack you need to put the right content in front of customers at the right time
In partnership with:
General Manager, Asia Pacific & Japan
Director of Design
VP Customer Solutions