It’s No Longer a Secret. UK Brands Must Do a Lot Better with CX.
Businesses that deliver a compelling customer experience (CX) are far better positioned to achieve a positive ROI. But the major disconnects between how well UK marketers think they are doing versus how customers perceive them is not working to their advantage.
Consider this: 85% of UK marketers believe their brands meet CX expectations but 48% of UK consumers are not satisfied.
How can your company address this disparity?
Acquia is here to help. In fact, we've created a handy eBook for you called, “Deliver the CX They Expect: Customer Experience Trends Report (UK Edition)".
Inside, we summarise the most important points UK marketers should be thinking about based on the surprising results of this survey.
2 critical aspects of experience that must be addressed by marketers
6 guidelines brand stewards must follow when handling customer data
3 questions you can use to better meet customer expectations about convenience
Download your copy of the eBook, "Deliver the CX They Expect: Customer Experience Trends Report (UK Edition),” today.