What makes or breaks the customer experience?
At Acquia, we’ve built our business on helping organisations to create experiences that are connected, seamless and relevant … so we decided to find out once and for all. Welcome to our first-ever Customer Experience Trends Report - Australia.
We’ve surveyed more than 1,000 consumers and 100 marketers across Australia and compiled the key findings into this 16-page report.
Download the report today to discover:
- How consumers define a “poor experience.”
- What makes customers leave one brand for another.
- Where marketers are getting it wrong with technology investments … and much more.