Patient Experience Management: Healthcare CX Is Digital Bedside Manner
- The impact of patient experience on healthcare providers
- Growing importance of patients interacting with digital channels
- How Acquia and CI&T have worked together to elevate the patient experience
The American healthcare system doesn’t have the best reputation when it comes to being user friendly. Which, one would think, should be its main goal since it’s among the most important “user experiences” people will have — healthcare shouldn’t be a chore.
A 2021 survey found that 76% of people have had an outright negative patient experience. With patient experience being the healthcare industry’s digital equivalent of bedside manner, it’s more important than ever that healthcare providers focus on improving it.
Acquia and CI&T have been collaborating to help make the patient experience better for healthcare providers who are serious about making patients a priority. This e-book covers how we’ve worked with CI&T and healthcare providers to implement a digital experience platform that brings patient experience back into focus.