Industry Rundown: Travel & Hospitality

In a transformed travel and hospitality industry, providing personalized engagement through a unified view of the customer is key to success.
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Traveler in hat with suitcase in airport

As the travel and hospitality industry rebounds after coming to a complete standstill in early 2020, new challenges and trends are surfacing. Travelers have high expectations for personalized service across all areas of the industry and prefer providers who can create an optimal experience based on their unique demographics, behaviors, interests and preferences.

In this e-book, we'll explore:

  • Current trends in the travel and hospitality industry
  • Challenges the industry faces from building loyalty to integrating new technology and leveraging data
  • Priorities for a successful reemergence of the industry