Customer Experience has become a "top priority" for UK manufacturers
Within the manufacturing sector, the idea that your company must differentiate by having the latest technology – or the most advanced products is constantly reinforced.
Trouble is, that's not strictly true anymore.
Today, you have to compete on service to meet the rising expectations of digitally empowered customers – who want the same ease, transparency and frictionless transactions they experience with the likes of Uber or Amazon.
To learn more, take a closer look inside the new research report, published jointly with ORM called, “Why the Customer Experience should be top priority for manufacturers in 2019.”