In any relationship, business or personal, having good support means knowing that you can rely on the other party. When it comes to mission-critical applications, relationships with vendors that support those applications are crucial to their success and ultimately your peace of mind.
Today, due to the rise of the phrase “Just Google it” and our increasing attachment to our phones, digital experiences have become mission critical and are often the first place where a prospective customer interacts with your brand. Today many enterprises choose the open source platform, Drupal, which provides tens of thousands of modules allowing the greatest digital ambitions to be brought to life.
Due to all this freedom and flexibility, complexity can increase quickly. To eliminate some of the complexity at the infrastructure layer, many companies choose to host their Drupal sites with companies like Pantheon, Platform.sh and Acquia. However, this only solves a piece of the puzzle. It’s necessary for the vendor that supports your digital experience to have the ability to provide support for both the infrastructure and the application as well as understand how the two are interconnected.
At Acquia, we believe that this kind of reliable, robust support is essential for all of our Acquia Cloud customers. Our award-winning global support team works each day to bring customers proactive, in-depth support expertise for their Drupal applications at every layer of the stack, so they can rest assured that their digital experience is supported. Here’s how you can benefit from Acquia Cloud’s “Application Level Support”.
An Army of Drupal Experts at Your Fingertips
You’re having trouble with your iPhone? You go to the Apple Genius.
You’re having trouble with your Drupal Application? You go to a Drupal Expert.
Don’t have a Drupal Expert on deck? Need another? Acquia has you covered.
Acquia has 10 full-time Drupal contributors working to resolve some of the most complex issues on Drupal.org and is ranked first in organizations contributing to Drupal (check out this awesome dashboard). Not to mention the rest of our employee-base, including support, is packed with Drupal experts. As an Acquia customer, you gain access to a huge Drupal knowledge-base ranging from core owners to security team members, to module contributors. This knowledge-base allows us to offer insights at every step of your company’s digital transformation, spanning all aspects of assessment, diagnosis and recommended resolutions for your Drupal application.
This depth of knowledge is what allows Acquia to offer support for all of our Acquia Cloud Enterprise customers that other hosting companies simply can’t match.