From Customer Experience to Citizen Experience: A Roadmap for Government Agencies to Become Digital Leaders
- What constituents expect when interacting with government agencies online
- The capabilities required to be able to deliver great digital experiences to citizens
- Real-world case studies from agencies that have transformed their digital experiences
Even pre-pandemic, public sector agencies across the world were undergoing digital transformations to adapt to changes in the public's behaviors and expectations for interactions with government services. The global pandemic forced this transformation into overdrive as citizens demanded their federal, state and local governments provide up-to-date online information and support during a time of crisis.
Meeting citizens' expectations for digital experience today means giving them access to the content and services they need, while personalizing the experience and maintaining compliance with security standards.
Download this e-book to understand the capabilities your government agency needs in order to embrace digital transformation and deliver great, personalized experiences to your constituents.