Delivering Exceptional Digital Customer Experiences

What's Covered?

  • Drivers of a great CX and EX
  • Optimize first party data strategy
  • Content development and management
Additional Info


Businesses worldwide are feeling the turbulence of the energy crises, inflation, and rumors of an approaching recession.

One thing will remain constant throughout this period — customers expect excellent experiences whenever they interact with a brand. Our research found that businesses are prioritizing customer retention over the next 12 months. They’re doing so by 56% planning to improve customer experience & 58% focusing more on customer service.

Join our customer experience experts from Acquia & Ci&T to learn:

  • Personalization: A great CX begins with empathy and understanding the customer
  • Creative Design Experience: A great EX (employee experience) as an enabler of CX
  • First party data strategy: How to responsibly harness it as competitive advantage
  • Content development & ongoing optimization: Matching content production and utilization to customer desire
  • Digital Excellence & Management: The tech stack you need to put the right content in front of customers at the right time


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