How the UK Public Sector Can Deliver a First-Rate Citizen Experience
- Citizens' expectations for online interactions with government agencies
- What government agencies need to be able to deliver great digital experiences
- Case studies of government agencies that have reimagined their citizen experiences
For the UK public sector, delivering digital information and services to citizens is no longer a nice-to-have; it is imperative for providing the level of service citizens now expect and demand.
The citizen experience must be reimagined to address changes in the public's behaviour and growing preferences for digital services. This requires a systematic process to improve the digital experience (DX) for citizens without sacrificing security or compliance.
Download this e-book to understand the capabilities every government agency needs to embrace digital transformation and deliver great, personalised experiences to citizens.