Fizz
Videotron is a leader in Canadian telecommunications, which provides cable broadcasting, interactive multimedia development, Internet access services, telephony and wireless telephone services.

Highlights

Client:

Fizz; Partner: Symetris

Situation:

Fizz is a new self service brand designed to disrupt the mobile market by encouraging users to “bring their own phone” and manage their own internet and mobile services.

Challenge:

Integrating an AI business support system into the Acquia environment and reducing time to market requirements.

Solution:

Acquia Cloud, Acquia Lightning

Results:

  • A customer-facing solution was delivered in six months 
  • Fizz won a Disruptive Innovation award in 2019.

The Client:

Videotron is a leader in Canadian telecommunications. A subsidiary of Québecor Media inc., Videotron is an integrated communications company engaged in cable broadcasting, interactive multimedia development, Internet access services, telephony and wireless telephone services.

The Situation:

Videotron wanted to diversify its commercial offering and disrupt the mobile market by launching a new and completely different brand called Fizz that is targeted at an audience that is at ease technologically and has a desire to have autonomy. The main objective is to empower these users to “bring their own phone” to manage 100% of their own service (mobile, home internet or both) online with a seamless browsing experience. 

The Challenge:

As the solution was to be AI based, it required a partner to integrate the AI based Business Support System (BSS) into the Acquia environment. Symetris, Videotron's partner, needed to ensure a streamlined UI with high quality integration with a complex custom-made back end. Videotron needed to reduce the time to market to test this new innovative solution as it was originally planned to take a few years. 

The Solution:

Using an agile project management approach, Symetris led daily transparent communication across the different stakeholders and development teams and was able to develop a cutting edge custom platform on the Acquia cloud. Acquia Lightning enabled the team to build a better site faster and the team was able to reduce the time required to deploy a proof of concept platform. 

 

The Results:

Acquia Cloud and tools enabled an accelerated time to market and a customer facing website was delivered in 6 months. In the telco space, it is highly unusual to be in production in less than a year with a fully functioning BSS, OSS and mobile network core. The Fizz brand also won the Disruptive Innovation award at TMForum Excellence awards in 2019 (TMForum is a global non-profit telecom software standard organization). 

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