Case Study

Acushnet

Video Title Screen with text saying Customer Story Acushnet
408 K

downloads in the last 12 months

224

users

Highlights

Situation

Home of Titleist and FootJoy, Acushnet is a recognized leader in the golf industry.

Challenge

Acushnet needed a simpler, more effective way to manage and share marketing content across their portfolio of brands.

Our Solution

Acquia DAM (Widen), including the Assets, Insights, and Portals applications.

Results

With Acquia DAM, teams and partners have streamlined, self-serve access to the content they need to market and sell Acushnet products.

The Client

Acushnet’s history in the golf industry dates back to 1932. Today, they are the steward of two of the most revered brands in golf —  Titleist and FootJoy.

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Collage of three images of golf shoes, gloved hand holding golfball with tee and boxes of golfballs

The Situation

Acushnet is a global company with teams and partners across continents. Both internal and external stakeholders rely on brand and marketing assets to promote and sell Acushnet products. 

The Challenge

Without a centralized location to manage all of this content, assets were stored across numerous tools and devices. Their former Communications Specialist, Veronica Ryan, shared, “With multiple locations and no way to make sure people were uploading tagged assets in their systems, teams were left to a blind search.” And as result, they resorted to using whatever files they had saved locally, even if they were outdated or off-brand. 

The Solution

Acushnet knew they needed better tools to manage their content and maintain brand consistency. After researching and comparing digital asset management (DAM) vendors, they implemented Acquia DAM in 2016. 

Robust governance

Acquia DAM gives internal teams and external partners secure access to marketing content in a single, centralized location. This includes regional teams, who modify creative assets for their local markets. Veronica shared that she uses the system’s robust security settings — including asset groups and user roles — to control the assets that each user can access.

“I find it amazing that you can go into a collection that you shared with two different users that see completely different assets based on their permission levels,” Veronica shared. Security settings not only simplify the user experience but also reduce the risk of unauthorized use by ensuring users won’t stumble upon product content that isn’t intended for them or their market.

Curated portals

To streamline content distribution to specific audiences, Acushnet uses the Portals application in Acquia DAM. With Portals, they can share a select number of assets in a branded microsite. So instead of sending an email to global teams with multiple links to assets in multiple systems, everyone receives one link to a portal that contains all the content they need for a campaign or product launch.

Asset analytics

The Insights app in Acquia DAM tracks system utilization to help Acushnet understand who is using the system, and how. It also supports risk management. “We had an incident … where we realized there was a slight error in the legal copy in one of our assets,” Veronica shared. “I was able to go in and see who had downloaded it using Insights.” 

She then reached out to those individuals, told them to discontinue their use of the old asset, and shared a link to the new version in the DAM system. With the data from Insights, she was able to quickly resolve a potentially complicated issue.

The Results

Streamlined sharing

With secure, self-serve access to a centralized repository, Acushnet teams and partners around the world now have secure and immediate access to the latest marketing materials. “We are able to easily provide our global teams with assets in a quick fashion,” Veronica shared. And Portals further streamlines content distribution by providing an easy way to share a select number of assets with both internal and external users. 

Cohesive brand messaging

Giving regional teams and distributors access to approved and current content has allowed Acushnet to enhance unity within campaigns and across their brand experience. “[Acquia] has really helped our team bring all of our assets to one spot so that we can access things in a faster, quicker manner and have sharing capabilities that keep us on-brand.”

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