Successful CX Starts with the Employee Experience

Additional Info

As our world is increasingly online, improving the customer experience has involved huge advances in website, mobile application and ecommerce design. However, a critical part of ensuring that the customer is happy is one that is often underestimated: a good employee experience. Though there have been major improvements to customer websites, the same cannot be said for the employee side of the equation. In this on-demand webinar:

  • We will provide practical advice on how to uplevel an intranet, a knowledge management system or a portal.
  • We will explore how to reframe, reimagine the employee/customer experience.
  •  You will learn how to take some lessons from the customer side of the business and employ them to the employee experience.

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