Successful CX Starts with the Employee Experience
As our world is increasingly online, improving the customer experience has involved huge advances in website, mobile application and ecommerce design. However, a critical part of ensuring that the customer is happy is one that is often underestimated: a good employee experience. Though there have been major improvements to customer websites, the same cannot be said for the employee side of the equation. In this on-demand webinar:
- We will provide practical advice on how to uplevel an intranet, a knowledge management system or a portal.
- We will explore how to reframe, reimagine the employee/customer experience.
- You will learn how to take some lessons from the customer side of the business and employ them to the employee experience.
Former Director of Product Marketing