Customer Success. Value Realized.
At Acquia, customer success is a philosophy and a set of proven business practices and methodologies delivered from sales, service, support and technical teams.
Your goal is to grow your business, our goal is to help you leverage the right Acquia resources to maximize the value of your investment.
DELIVERING VALUE AND LONG TERM BUSINESS GROWTH
PLANNING FOR SUCCESS FROM DAY ONE
At the center of it all is your customer success team.
They work proactively with you to develop a strategic plan for success, establish KPIs to measure, and then manage against timelines and milestones to ensure successful outcomes.
Education and training to deepen skill sets
– Training and certification for Drupal and Acquia products
– Instructor-led or self-directed
– Public and private classes
– Product guides and tutorials
Acquia Expert Services
Custom solution planning & implementation
– Consulting on best practices to optimize business results leveraging the Acquia platform
– Customized professional services solutions
– End to end implementation for Acquia products
– Technical Success Planning
– Customized training for Drupal and Acquia products
Deep technical support
– Knowledge bases
– Product documentation
– Troubleshooting & technical questions
– Announcements and notices
– How to's, best practices, tips & techniques
– Developer Forums
Extending the value of Acquia products and services
– Strategic planning, training, implementation, go-live and application level support
– Professional services for a broader range of digital expertise
– Customized solutions
– Unique industry expertise
HOW WE DELIVER
Success of our customers is a team effort
Every customer has access to an Account Manager and a wide array of learning services, global support and expert services from Acquia and our partners. The complexity of your business and technical requirements may warrant incremental support.