Deliver The CX They Expect: Customer Experience Trends Report

It’s No Longer a Secret. Brands Must Do a Lot Better with CX.

Only 10% of consumers strongly agree that most brands meet expectations for a good experience. However, 82% of marketers believe their brands are meeting customer expectations. This should serve as a wake-up call for marketers that they have to do better!

Acquia CX Report

Acquia's second annual global survey of more than 6,000 customers and 600 marketers made it crystal clear that customers demand a convenient, personalized experience. In our e-book, "Deliver the CX They Expect: Customer Experience Trends Report," we summarize the key findings for marketers to consider in delivering better CX.

You'll discover:

  • The critical aspects of experience that must be addressed by marketers
  • The guidelines brand stewards must follow when handling customer data
  • Questions to ask yourself to better meet customers' expectations for convenience 

Download your free copy of "Deliver the CX They Expect: Customer Trends Report" today.

Download the second annual CX report