Customer Experience Trends Report Australia 2019
What makes or breaks the customer experience?
At Acquia, we’ve built our business on helping organisations to create experiences that are connected, seamless and relevant … so we decided to find out once and for all. Welcome to our first-ever Customer Experience Trends Report - Australia.
We’ve surveyed more than 1,000 consumers and 100 marketers across Australia and compiled the key findings into this 16-page report.
Download the report today to discover:
- How consumers define a “poor experience.”
- What makes customers leave one brand for another.
- Where marketers are getting it wrong with technology investments … and much more.