Customer Experience Trends Report Australia 2019

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What makes or breaks the customer experience?

At Acquia, we’ve built our business on helping organisations to create experiences that are connected, seamless and relevant … so we decided to find out once and for all. Welcome to our first-ever Customer Experience Trends Report - Australia.

We’ve surveyed more than 1,000 consumers and 100 marketers across Australia and compiled the key findings into this 16-page report.

Download the report today to discover:

  • How consumers define a “poor experience.”
  • What makes customers leave one brand for another.
  • Where marketers are getting it wrong with technology investments … and much more.

Download the Australian Customer Experience Trends Report now

Download the free customer experience trends report