Todd Coen

Todd Coen is Chief Growth Officer at Tactis, a digital services firm that helps government agencies, health organizations, and associations build the technology and operational systems they need to scale.

Todd works directly with organizations trying to figure out where to start and what to actually build, whether that's a content platform, a contact center operation, or the digital infrastructure connecting both. He helps clients think through structure, sequencing, and the operational reality of making systems stick. Tactis brings a human-centered lens to that work, which in practice means designing around the people running these systems, not just the requirements documents.

Todd writes about the unglamorous side of digital transformation: what separates a working system from a proof of concept, why governance matters before the technology conversation starts, and how organizations build for the long term. Tactis has spent over two decades building and maintaining Drupal platforms for federal agencies, health systems, and associations, working closely with Acquia to deliver the infrastructure and governance that complex programs require. That depth shows up in the work: more than 40 federal agency websites consolidated onto a single accessible platform, contact center operations serving millions of people, and AI-ready content infrastructure built on architecture that was already doing the hard work before AI entered the conversation.