Extending Your Brand and CX into the Digital Marketplace

In today’s competitive global market, good customer experience management isn't enough. Companies are striving to attract and retain customers who expect and demand a personalised customer experience that has a "wow factor."

Isabella Villani, an industry strategist and author of “Good to Great CX,” discusses best practices to deliver engaging customer experiences.

In this webinar, you will learn:

  • How to use advances in technology to extend your traditional brand and customer experience management to digital.
  • How to transform your organisation and differentiate yourself in the market.
  • How to create innovative, creative and seamless customer experiences on every channel.

About the presenter

Isabella Villani of Exceed Global
Isabella Villani, company director and chief customer officer of Exceed Global.

Isabella Villani is an industry expert in customer experience management, employee engagement, transformation and omnichannel strategy.

Villani, who founded Exceed Global six years ago, has extensive experience in business optimisation, change management, program management, and training. She has consulted for companies in banking and finance, telecommunications, health, infrastructure and resources, as well as to government and not-for-profit organisations.

Exceed Global provides innovative best-practice advisory, research, and talent solutions to help businesses solve problems, increase profitability, gain market advantage, and achieve operational excellence.

Watch this webinar on customer experience management