webinar
Webinar

3 Million Hits a Week: Designing LADWP's Website for All of Los Angeles

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What's Covered?

  • Scale & reliability - handling 3 million hits a week without buckling
  • Accessibility & inclusivity - designing for every language, ability, and device in LA
  • Trust with no alternative - UX for services residents can't opt out of
  • The redesign, unfiltered - real tradeoffs from rebuilding a live legacy platform
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Webinar Details

Designing and building for one of the most complex public-facing user bases in the U.S.

LADWP's website doesn't get to have an off day. It's where Angelenos pay their water and power bills, report outages, and get emergency updates - in dozens of languages, on every kind of device, at a scale few public platforms ever see.

In this live conversation, Hounder CTO & Co-Founder Joshua Northcott sits down with LADWP's George Zordilla, Customer Service Manager of Digital Experience Processes, to unpack what it actually takes to build and run a public-facing platform for a city as large and diverse as Los Angeles.

This isn't a highlight reel. It's a real conversation about what it takes to keep a public utility platform running for millions of people.

 

Catch Up Before You Tune In

This webinar picks up where our first LADWP session left off. In Part 1, How to Deliver What Users Want: A Major Utility's Web Redesign Story, Joshua and Alan walked through the research, planning, and redesign strategy behind LADWP's new platform - including how the team achieved 80% faster login and bill payment for users.

You don't need to watch it first to enjoy Part 2. But if you want the full story, it's available on demand right now.

Speakers

George Zordilla

George Zordilla

Customer Service Manager of Digital Experience Processes

Los Angeles Department of Water and Power (LADWP)