BOSTON – May 9, 2017 – Acquia, the digital experience company, today announced that its global support team received top honors for Customer Service Team of the Year from the American Business Awards, organized by the Stevie® Awards. Acquia global support earned a gold Stevie Award in the 15th annual competition. Acquia also received a bronze Company of the Year Stevie Award in the American Business Awards’ computer software-large company category.
Acquia provides follow-the-sun support for companies that are undergoing digital transformation or expanding their digital strategies. The Acquia Platform is a catalyst for global digital marketing organizations, enabling companies to scale their delivery of digital experiences built with Drupal open source web content management software. Acquia customers tackle digital imperatives that go beyond websites -- connecting their customers across touchpoints from IoT, mobile applications, and personalized experiences, and Acquia’s support engineers exhibit the breadth of expertise to support the entire spectrum of digital initiatives.
Organizations turn to Acquia for unprecedented scale -- from Super Sunday to the international games, from award season to mission-critical business and financial events, and more. Acquia’s support team works with customers proactively to ensure success through foreseen and unforeseen events, and strategizes to deliver world-class experiences at every interaction. Acquia’s support team earned a 98 percent satisfaction rating among its global elite customer base, and the team’s employee retention rate is 97 percent in the past three years.
“From providing strategic advisory support to proactively monitoring customer environments and responding to help requests, our engineers work tirelessly to offer world-class support derived from our experience of working with thousands of Drupal-based deployments,” said Will O’Keeffe, vice president of global support and operations. “Our team brings passion and commitment to their work, and we’re proud of the role we play in our customers’ success. This honor from the American Business Awards is a testament to our collective effort.”
More than 3,600 Stevies nominations were submitted for the American Business Awards. The awards honor achievement in every aspect of work life, from customer service and management to public relations and product development. Earlier in 2017, Acquia’s global support received a bronze Stevie in the Stevie Awards for Sales and Customer Service. It’s the fourth consecutive year the team has received Stevies honors for its service to customers.
Stevies winners will be celebrated during a gala event on Tuesday, June 20, at the Marriott Marquis Hotel in New York.
Learn more about the Stevie Awards at http://www.stevieawards.com.
Acquia is the leading provider of cloud-based, digital experience management solutions. Forward-thinking organizations rely on Acquia to transform the way they can engage with customers -- in a personal and contextual way, across every device and channel. Acquia provides the agility organizations need to embrace new digital business models and speed innovation and time to market. With Acquia, thousands of customers globally including the BBC, Nasdaq, Stanford University, and the Australian Government are delivering digital experiences with transformational business impact.
For more information visit www.acquia.com or call +1 617 588 9600.
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