Unifies customer data from disparate platforms; drives personal experiences across every channel
BOSTON -- December 11, 2019 -- Acquia announced today that it has signed a definitive agreement to acquire AgilOne, the leading customer data platform (CDP) for enterprises, to further deliver on its vision of providing open digital experiences. AgilOne brings valuable new capabilities to Acquia’s Open Digital Experience Platform, which harnesses the power of customer data and artificial intelligence (AI) to understand, acquire, and engage with customers. Providing a single view of the customer, AgilOne helps marketers see immediate value through personal experiences across every channel.
“Marketers are demanding more flexibility and control over the tools they use for the customer experience. Unfortunately, many of these legacy tools are costly, lack real-time interactions and modern APIs, and lock data into silos where it’s inaccessible to other applications,” said Dries Buytaert, Acquia’s co-founder, CTO, and chairman. “Built on open source technology, AgilOne and Acquia together will bring in data from any third-party system via open APIs, making it much easier for marketers to gain this single view of the customer and deliver better, more relevant customer experiences and analytics across every channel.”
A recent study from Acquia showed that nearly three-quarters of marketers feel that technology has made it harder to deliver personalized experiences. The bedrock of this challenge is data.
The AgilOne CDP brings customer data from online and offline technology platforms together into a single system of record, so enterprise-scale brands can build better customer relationships and increase customer lifetime value. Using machine learning to unify, cleanse and enrich customers’ data, marketers can build more effective segments and optimize the timing and targeting of campaigns across a variety of customer touchpoints (including email, SMS, website, mobile, and more). Analytics and reporting capabilities ensure that marketers can quickly measure the effectiveness of their campaigns.