Customer Success Hero

Customer Success. Value Realized.

Working together to achieve business objectives and transformational outcomes.‎‎

STRONGER TOGETHER

 

Customer Success Graphic

 

 

At Acquia, customer success is a philosophy and a set of proven business practices and methodologies delivered from sales, service, support and technical teams.

 

Your goal is to grow your business, our goal is to help you leverage the right Acquia resources to maximize the value of your investment.

 

 

Stronger Together

PLANNING FOR SUCCESS FROM DAY ONE

 

At the center of it all is your customer success team.

They work proactively with you to develop a strategic plan for success, establish KPIs to measure, and then manage against timelines and milestones to ensure successful outcomes.

Learning Resources

Learning Resources

Education and training to deepen skill sets

 

– Training and certification for Drupal and Acquia products
– Instructor-led or self-directed
– Public and private classes
– Product guides and tutorials

Acquia Expert Services

Acquia Expert Services

Custom solution planning & implementation

 

– Consulting on best practices to optimize business results leveraging the Acquia platform
– Customized professional services solutions
– End to end implementation for Acquia products
– Technical Success Planning
– Customized training for Drupal and Acquia products

Global Support

Global Support

Deep technical support

 

– Knowledge bases
– Product documentation
– Troubleshooting & technical questions
– Announcements and notices
– How to's, best practices, tips & techniques
– Webinars
– Developer Forums

Partners

Partners

Extending the value of Acquia products and services

 

– Strategic planning, training, implementation, go-live and application level support
– Professional services for a broader range of digital expertise
– Customized solutions
– Unique industry expertise

HOW WE DELIVER

 

Customer Success Graphic

Success of our customers is a team effort

 

Every customer has access to an Account Manager and a wide array of learning services, global support and expert services from Acquia and our partners. The complexity of your business and technical requirements may warrant incremental support.

How We Deliver

Contact us to learn more about how Acquia proactively ensures customer success.