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Top 3 Ways Online Support Communities Provide Value

Call centers, chat sessions, direct emails. These are effective methods of supporting developer communities. The advantages of replacing them with the social support of online communities, though, is a matter of simple math. In addition to lowering the costs of supporting developers, studies have shown that leveraging online communities also has the benefit of increasing customer satisfaction. After all, who better to troubleshoot your issue? A developer who dealt with the same issue a week ago, or someone either struggling to find the answer in a training manual or trying to dredge up second... Mehr

This (two) weeks in Drupal Core

What's new with Drupal 8? Last week, in lieu of a This week in Drupal Core, xjm and wechick compiled a phenomenal This YEAR in Drupal Core, so here's a catch up of the last two weeks. Happy 13th birthday, Drupal! Drupal 1.0.0 was released on January 15th, 2001. Many software projects from that era are long forgotten by now. That we have stayed relevant and gotten stronger through 13 years of fast and chaotic evolution of the internet is, in my opinion, very impressive. Here's some highlights from the birthday:... Mehr

A Helpful Guide to Your First Drupal Sprint

Cross-posted with permission from Genuine Interactive It’s almost time for your first Drupal Sprint, but you’re not sure what to expect and what you do to be prepared. Here at Genuine, we want all contributors to be prepared for the 2014 Global Drupal 8 Sprint Weekend so we’ve put together answers to some key questions. If you still have questions, feel free to contact... Mehr

DrupalSouth Preview: Technology, Community, a Superhero, and a Homecoming

Sheep ... and the Lord of the Rings movies. That's what typically comes to the minds of most people when they think of New Zealand. Sheep outnumber Kiwi's (the local term for human New Zealanders) roughly seven to one: 4+ million humans, 28+ million sheep. When I was growing up there as a kid, there were more than 50 million sheep, though ... As Acquia’s open source evangelist, I feel honoured to have been asked to keynote the biggest Drupal event in the Australasian region and I will do my part to make DrupalSouth an... Mehr

From content management to digital experience management

Cross-posted with permission from buytaert.net Happy 13th birthday Drupal! It’s hard to believe so much has happened with Drupal when it really just started as a little hobby project. I'm super proud of what we accomplished. After all these years, it continues to be a passion and labor of love to grow, maintain and sustain the larger community. A birthday presents us with a great time to look back and reflect. Though there are many things... Mehr

Looking for a Drupal job?

There are many great positions available for people who build Drupal sites. For anyone who knows PHP, Drupal is a great extension to your tool chain. Drupal’s unique site building model also allows for non-coding web development. Right now, the job market in Drupal is tipped in the favor of the job seeker. If you need help finding Drupal jobs, you’re in the right place. I just wrote an ebook “Building a Great Drupal Team” for employers and recruiters, so I’d certainly recommend reading that if you’re... Mehr

No, you don’t have to be a developer to contribute to Drupal Sprints

Cross-posted with permission from Genuine Interactive Ways to Contribute to 2014 Global Drupal 8 Sprint Weekend There’s a Drupal Sprint taking place at Genuine in a couple of weeks and you automatically think, “Oh, it’s a developers event.” Think again because that’s a Sprint myth that needs to go away, especially when more contributors are needed to help with pushing Drupal 8 beyond writing code! A successful Drupal Sprint needs people who can test patches, write... Mehr

Top 3 Challenges Facing Public Sector Intranets

All intranet efforts start out with the best intentions. Organizations envision an information hub for their community made up of easy to find websites that are simple to create and maintain. A one-stop shop for all their information needs, if you will. Many of these efforts fail, causing the end users to shudder at the mere mention of such an attempt again. And for government organizations, there are additional challenges when creating an intranet as part of a Digital Government Strategy. This got me thinking about the top three challenges public sector agencies are facing with intranet... Mehr

Drupal Commons | Social Business Platform

Cross-posted with permission from Blue Coda Companies are continually looking for better and more integrated methods by which to connect with their users. While platforms such as Facebook, Twitter and LinkedIn offer large populations, and many of your users are undoubtedly already on there, they leave a lot to be desired. Primarily, the ability to control your community data, and use it in meaningful ways. Without access to the back-end data for your community, analysis is much weaker or not... Mehr

Learning Through Celebration

Cross-posted with permission from Drupalize.Me During DrupalCon Prague I had the pleasure of giving a presentation about teaching Drupal 8 as part of the core conversations track. In the presentation I talked a lot about providing a good learning environment for people starting with Drupal 8, and removing the fear and uncertainty that are so... Mehr

Skateboarding and Drupal ‘Collide’ For Public Good

What happens when two passions, one for skateboarding, one for Drupal collide? Read the details below, and learn how, now with help from Acquia, the result of this “collision” is geared for great success. Let’s begin at the beginning: In 1995, Long Beach Council member Mike Donelon was getting multiple calls from a constituent complaining about skateboarders in front of their house. In researching the situation and talking to the kids involved, they told him they had no where to skate legally, safely and hassle free. The need -- and benefit -- of a public skatepark quickly became apparent.... Mehr

For Ops Team Member, Giving Back is the Goal

Some years ago I was working for the public sector and had some innovative ideas for using free and open source software in order to make things more agile, stable and cheaper. This involved not only changing the users' desktops but more importantly the online presence, the public services and the deciders' mentality. It was then I came to know software like Typo3, Plone, Mambo/Joomla, Wordpress and ultimately Drupal. Dragged by inspiration to draw some guidance projects, I started a quest to bring the... Mehr

Support Team Marks 100,000 Engagement Milestone

One of the main drivers in the founding of Acquia was to support organizations that wanted to use what was then a relatively new technology called Drupal. So it meant a lot as the customer solutions team recently hit the milestone of successfully completing 100,000 support engagements. This is a particularly rewarding number because it represents the thousands of times we’ve been able to successfully help Drupal users meet the challenge of managing and scaling their sites. Our customers, including some of the world’s leading Drupal users, are on the cutting edge of technology. Their sites... Mehr

Analyzing the App Generation

Cross-posted with permission from DigitalDisruption.com The rapid innovation of digital media and its impact is as big as the introduction of the written word or printed messages. This is according to Harvard psychology professor Howard Gardner, and I couldn't agree more. Gardner made this statement as he and co-author Katie Davis discussed their new book "The App Generation" at a packed First Baptist Church in Harvard Square. But what interested me most aside from the riveting back and forth between Davis and Gardner was the... Mehr

Battleplan for Search & Solr in Drupal 8

tl;dr Contrib Search maintainers are committed to make Drupal 8 kick ass with Search API. Search is a massively cool technology spectrum with loads of really tough problems such as language stemming, delivering search as a site scales and helping customers actually find what they want. However, solving these is not so easy. Let’s look at the history of Search and Solr in Drupal. Drupal 6 Drupal 6 got a great Apache Solr Search module, thanks to PWolanin and RobertDouglass. There was a 1.x and... Mehr

How Timbre Disrupts Your Local Concert Market

Posted with permission from DigitalDisruption.com For the average concert-goer, there are more events than one can wrap one’s head around. It’s hard to keep track of who’s coming to town, what merits your attention, and what’s ultimately worth your commitment (and hard-earned greenbacks). On the flip side, artists struggle to get their name out, despite the Internet’s ability to democratize access. The fight to own record store shelf space is over; now, artists largely host their music online. But capturing and motivating an ever... Mehr

A Tale of Two Roadmaps: Drupal vs Jive

During the era before the marketplace began moving at lightspeed, having a “roadmap” laying out the coming features offered by a software vendor was seen as a plus. Knowing what to expect and when was a comfort. Today, being confined to a roadmap is like being in a straightjacket, prevented from moving and pivoting with rapid market demands. It’s ok if there a roadmap, but the roadmap has to be mine, not the vendor’s. The limitations and constraints presented by a proprietary vendor’s roadmap came to mind last week as I read about a Jive Software product announcement in an industry... Mehr

BADcamp 2013 - What to expect?

We’re ready to Rock! BADcamp 2013 Preview! We’re 3 days away from BADcamp 2013 and we could not be more excited. What is BADcamp? BADcamp stands for the Bay Area Drupal camp - an annual event that happens in Berkeley California where local Drupalists get together over four days of summits, sprints, trainings, sessions, BOFs, networking, parties and more. I’m particularly excited about this year’s BADcamp because we’re making a big splash. The incredible bunch of Drupalists and engineers we have at Acquia never ceases to amaze me. Passion for Drupal, Open Source and the community rides high in... Mehr

Tutorial: Drupal 8 Sitebuilding - Modeling data with Fields

Sitebuilders will be able to do much more with Drupal 8 right out of the box. There are many excellent enhancements you'll want to know more about. Because new Drupal adopters will have the essential functionality of the most popular contributed modules to use, I think this is going to make Drupal easier to discover and learn. As the manager of our training program here at Acquia, I think it's going to make training much more... Mehr

Acquia and BLEN Corp power Unfurlough.us

The United States Government has shutdown — for the first time in 17 years — on October 1st, 2013. According to estimates, some 800,000 government employees were furloughed on that day. For those people, the shutdown created an incredible amount of uncertainty and financial pressure. As one of my friends who is among the furloughed said, “… [it] doesn’t mean the mortgage and car loan payments aren’t still due.” We thought about how we can help and the answer was obvious to us:... Mehr

Tutorial: Drupal 8 Site Building preview - Less is more

(updated Oct 8- went from 14 contrib modules you don't need to 32! thanks to larowlan, klausi, webchick, swentel, gabor and wim leers for heads-up!) Over the next couple of weeks, I’ll dig into the main Drupal 8 site building tasks and how they’ve been changed in the next version of Drupal. In today’s introduction, I want to give you some observations about the site building experience in Drupal 8. I’m starting in this post by pointing out what modules are GONE from core in Drupal 8- and what contrib modules you won’t need to install since that functionality is included in Drupal 8. On... Mehr

Prepare to be Amazed: Acquia Partner Site Awards Now Accepting Nominations

Our partners bring our solutions to life through their creativity, their development skills and their understanding of their clients’ businesses. The Partner Site of the Year Awards is one of my favorite programs because it showcases the amazing work of our partners. Last year was our inaugural year, and the bar was set high by our 114 nominees and seven category winners. I predict the competition will only be tougher in 2014, with more submissions and more great examples of digital innovation.... Mehr

Drupal Commons Tutorial: Customizing Community Website

Often community managers are moving between a variety of fractured systems. They might have a community discussion in a forum application, but they need to edit content in a CMS. Recently we completed two live tutorials showing community managers how to manage groups, users and the content on their sites using Drupal Commons. Drupal Commons allows you to unify the content editing and community experience. It is online community software that works right out of the box. It is used to build knowledge sharing networks, collaborative spaces... Mehr

Drupal will not be ugly; we will not punish dissent

The Drupal community is looking inward. This introspection was in large part sparked by the BackDrop fork of Drupal. In short, Jen Lampton and Nathan Haug selected a specific commit of the Drupal repository and set off on a new project from that point in time in Drupal's development. Drupal is an open source project. Forking is a right anyone has under its licensing terms. We all make a little fork of Drupal... Mehr

Online Communities Require Member Commitment

In my last blog post I talked about what is required to build and sustain online communities. One thing that hasn’t been talked about is the commitment needed from community members. And without members who engage with the community regularly, there is no community. Commitment from members can include: · Paying a membership fee · Committing to make a certain number of meetings/programs per month/year · Asking and/or answering a certain number of questions online · Mentoring a new member and... Mehr

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