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Avoid Vendor Lock-in with an Open Cloud Platform

Last thing I remember, I was Running for the door I had to find the passage back To the place I was before "Relax" said the night man "We are programmed to receive You can check-out any time you like But you can never leave!" The rise of cloud and software-as-a-service(SaaS) has changed how organizations buy and use enterprise software. The balance of power has shifted away from the big enterprise software companies selling expensive perpetual software licenses to nimble SaaS companies who can better align value to customer success. SaaS vendors need to continue to renew their customers... More

Small Agency Success with Reusability: Zurb, Drupal, and more!

One dev shop: Talking with Richard Moger about the success of his small-scale agency, Claritis, and how reuse of open source tools like Zurb Foundation and Drupal allow him to work efficiently and grow with his clients. Doing most of the work at Claritis himself, Richard has become adept at being efficient. His experience seems to have given him a good sense of when he should solve a problem himself and when he should bring in a specialist--for example a professional designer, or an open source tool--to get the job done quickly and well. The... More

The Fifth Digital Experience Government 'Must': Cultural Support

What is cultural support? Cultural support is an integral part of creating a cohesive work environment, and successfully implementing major change in an organization. It lays the groundwork upon which a collaborative, communicative, efficient team can be built. But what exactly is cultural support? I define it as having the right buy-in and the right loud voices advocating for change inside of an organization. In my experience, most government agencies have a lot of silos. There are IT groups responsible for operations, support groups responsible for communications, and public affairs... More

Nudge, nudge: Drupal as pluggable enterprise resource - OnCorps

Beyond websites: Drupal as a rapid development and deployment platform for enterprise applications - Behavioral Science + Analytics + Collaboration + Drupal = OnCorps. I spoke with Laura Lafave and Peter Hallett, two-thirds of the founding team at OnCorps, after meeting them at the business day of Drupal Camp Bristol, 2015. I find their product concept--apps to improve team performance at companies--very interesting, but at least as exciting is how they are using Drupal to make it all happen. Nudge, nudge ... OnCorps builds "Nudge" apps.... More

How To Make the Right Multisite Decision

Gone are the days when organizations can rely on a single online presence; the availability of omnichannel opportunities has paved the way for companies to build their digital strategy on a multitude of websites. Forrester Research recently surveyed technology, marketing, and business decision-makers about the state of their current digital portfolio and found that organizations on average manage 268 web and mobile properties across a... More

The Fourth Digital Experience Government 'Must': Omnichannel

Government agencies have historically delivered digital experiences to citizens that are cumbersome and disjointed. Until recently it’s been an inherent, if not necessary, business trait given the information, data, and transactions shared between governments and citizens. There are more rules and regulations dictating what a government organization can and can’t do than apply to other industries, which has often been a barrier to delivering the kinds of digital experiences that citizens have in their everyday lives, and now expect from their governments. To meet those expectations, and the... More

Acquia Engage Pre-Conference Sessions and Supporting Movember

Happy September, folks! It took a while for the sweltering summer weather to melt away, but this week the air has changed, and that distinct fall feeling is back. And do you know what that means? Engage is right around the corner! In just one month, we’ll be hosting our great keynote speakers, some killer content sessions, and an evening of music mastery with Aloe Blacc... More

Yes, Your Web Content Management System Should Run in the Cloud

Forrester Research recently published a report titled Should Your Web Content Management System Run In The Cloud? Download it here for free from Acquia. According to Forrester, the cloud Is finally coming to Web Content Management systems. It’s true that nearly every web content management vendor now offers their product via some form of cloud delivery. But it’s important to looking beyond the simple cloud label to understand how vendors support the cloud. There are three common cloud deployment patterns: Cloud hosting The most common way... More

Drupal 8 configuration management: we wrote the book!

The first Drupal 8 book on the market was Drupal 8 Configuration Management, by Anja Schirwinski and Stefan Borchert from undpaul in Hannover Germany. Anja is Co-Founder and CEO of undpaul. I ran into her and undpaul's other Co-Founder/CEO, Johannes Haseitl in early May at the re:publica 2015 in Berlin, where I gave a presentation on open source and the economy. This podcast audio and video contains... More

Mobile Commerce: Making the Most of Mobile Context

Delivering excellent mobile commerce experiences is not just about mobile-friendly design, but also about mobile context – the right experience at the right time given what you know about the customer. In some cases, this is a unique experience to the mobile visitor. Mobile’s role in the buying journey While it’s not possible to predict every mobile visitor’s intent and stage of the buying process, there are clues you can use to tailor the experience. Referral Source Did the visitor arrive via an email... More

How Acquia is addressing the explosion of sites

I believe that the "digitalization" of the world is a "megatrend" that will continue for decades. On the one hand, organizations are shifting their businesses online, often inventing new ways to do business. On the other hand, customers are expecting a better and smarter user experience online. This has led to two important sub-trends: (1) the number of sites an organization is creating and managing is growing at a rapid clip, (2) so is the underlying complexity of each website. Forrester Research recently surveyed large enterprises about their website portfolio and found that on average... More

Idealism and what successful open source looks like

This week’s podcast: Jeffrey A. "jam" McGuire’s virtual, mini-keynote at Drupal Camp Cape Town 2015. This is a short talk that includes ideas from the “Idealism as Code” presentations that jam has given at a few events in recent months. Watch the video to see the slides jam refers to. I was thrilled to be asked to give the keynote address at Drupal Camp Cape Town 2015, the first-ever South African Drupal Camp. Since I couldn’t make it down there in person--I want to be there next time!--we set up a live video connection for my session... More

Mobile Commerce: Responsive, Dynamic or Hybrid Design?

It’s clear that mobile matters, and mobile-friendly websites are table stakes. But what is the best approach for mobile commerce? Death of m.dot In the early days of mobile-targeted web design – circa 2009, mobile domains (m.dot or .mobi sites) were the norm. Home pages were nothing more than a list of menu links. Some sites, like Best Buy, offered only search tools and store locators with no browse navigation, product photos or checkout functionality. Mobile platform vendors like Usablenet, mPoria, and Digby powered over 80 percent of these early m-commerce sites, while the remainder were... More

Cracking Mobile Commerce Myths

There’s no question: Mobile commerce matters. In addition to driving half of all ecommerce traffic, mobile accounted for 30 percent of all US retail ecommerce sales in a recent three-month period. For some retailers, mobile accounted for as much as 40 percent. What’s more, approximately 40 percent of all... More

Constantly not reinventing the wheel - Drupal and the Agency

The co-founder of Blue-Bag, George Boobyer, has been in the business of making websites and online applications longer than Drupal has been in existence. In this conversation, we talk about why Drupal is his toolset of choice and how happy he is that PHP and Drupal 8 are catching up with object oriented code, interoperability, and other factors that will make his work for his clients even better. "We took a look at [Drupal]; looked at some great podcasts and screencasts of how to do things with it and we were sold then and there. And we completely... More