How Perficient Modernizes Healthcare DXP

Healthcare runs on data that was never meant to be seen by patients.

Provider records, credentialing systems, and detailed clinical information live inside platforms built for human resources and compliance, not for the people trying to find care. The bios are missing. The service descriptions are thin. The photos are low quality. The content is accurate, but it is not ready for a patient to read.

Rob Higgins, Solutions Architect and digital experience platform practice lead at Perficient, a full-service, AI-first digital consultancy, works at exactly this gap. In this story, he walks through how his team brings provider and credential data into a Drupal instance on Acquia Cloud Platform, then layers on the tools that make it usable. Acquia DAM delivers high-resolution, web-ready images with governance built in for accessibility. SearchStax powers a search experience that overlays marketing-friendly language on top of clinical terminology, so patients find providers using the words they actually search for.

Because the foundation is open source, Perficient can connect to the hundreds of credentialing systems healthcare organizations rely on, many of them one-off APIs built in-house, and let marketing teams shape the front-end experience without waiting in a vendor queue. The result: higher search engagement, stronger accessibility, and a back end that is far easier to manage. Work that used to take 15 minutes a day now takes two.

Higgins also sees Acquia Source emerging as a rapid prototyping tool and a way to consolidate dozens of departmental WordPress sites into one governed platform. Watch the full story to see how open source becomes a competitive advantage in healthcare.