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Building a Superior Customer Experience: The Initial Order

In our previous post in this Building a Superior Customer Experience series, we discussed the logistical complexities retail businesses today need to tackle in order to simplify the complicated customer journey. Let’s take a look at the process right from the beginning, when a customer places a new order.
An incoming customer order sets off this chain of complex logistics, and the operational wheels start turning. Business needs to know where stock exists, where an item is shipping from, and where an item is shipping to. If it’s shipping from a store, could that item already be safely nestled... Plus

What Innovative Government Agencies Are Doing with Open Source

The aim of any government agency must be to serve its citizens better.
For most agencies, this comes down to making critical services and data easily accessible. For tax departments, this means making it easy to file taxes through its website. For census agencies, this means delivering deep insight into population demographics through data wrangling.
Many government agencies are already doing exemplary things with open source technologies. Some of those agencies are:
Bay Area Rapid Transit (BART): The BART serves an estimated 117 million passengers in the San Francisco Bay Area every year.... Plus

A Look at Logistics: Decoupling, Integrating, and the Customer Experience

In this 3-part series, we’ll look at how retailers can tackle the logistical hurdles standing in the way of developing and delivering a superior customer experience.
With the adoption and proliferation of cross-channel purchasing paths, the customer journey has changed tremendously. A single-touch purchase is rather uncommon in today’s market, meaning a customer doesn’t regularly browse, research, and buy all at the same time, or through the same channel. Often a purchase is made only after a customer has interacted with the brand multiple times, in multiple places. It’s commonplace to see a... Plus

5 ‘Musts’ of the New Digital Experience Government

What is Digital Experience Government?
What does it mean to become “more digital”? Hasn’t government been “going digital” since the move to the web in the early ’90s? Yes, but to be a digital organization today means providing citizens, public servants, active duty military, and veterans an exceptionally easy and accessible front door to government services. With today’s confluence of new channels, new technologies, citizen hack-tivists like Code for America, innovative public sector leadership and digitally demanding users, government organizations have an opportunity to set the example for... Plus

Acquia Summer Intern Program: “Committed to Awesome” Student Experiences

As we hit mid-July, the Acquia summer intern program is in full swing! As we build and create a university relations program, our intern program is a huge component of that. As our June 10 blog post discussed, we are committed to providing awesome experiences for our interns, and so put together a summer program to help them learn and network with Acquia and the community. Our program includes many components to both learn and... Plus

Which Open Source Platform Is Used by More .gov Sites and Why

It is no surprise that open source technologies find widespread favor in governments. This is true for both server-side and client-side operations. In fact, many widely used web technologies were created and fine-tuned in government organizations.
Governments have unique requirements from their software solutions. Unlike private enterprises, there is no short-term liquidity event on the horizon for government agencies. Governments have to make judicious, long-term tech choices, which is why open source curries such favor in the public sector.
As this... Plus

Gender balance in tech sales through data-driven, objective hiring [Video]


At a recent Acquia all-company meeting, I was glad to hear that half of the current group of Acquia U students and 7 out of 12 of the latest "BDR" hires in Sales were women. Acquia's CEO, Tom Erickson added that this was the result of some "objective, data-driven" hiring practices. I had to know more. I got Acquia Senior Manager of Business Development and Sales, Chris Hemberger on the line to talk about all of this.

"BDR" stands for "Business Development Representative"; this is an entry-level... Plus

The Basics of Choosing a Drupal Vendor


For those not deep in the trenches of the Drupal world, it can be hard to understand what a Drupalist does. Do all Drupalists do the same thing? Share the same skill set? Offer the same set of capabilities? The answer to each of these questions is definitively no, and here’s why. Drupalists – must like other types of developers – can specialize in certain capabilities, so that what one Drupal vendor offers may differ greatly from what another Drupal vendor offers.
The process of selecting a Drupal vendor for your next website project with limited background knowledge of the Drupal landscape... Plus

The Age of the Fan: Exclusive Content Rules Comic Con 2015


Marvel Studios always draws massive Comic Con crowds to the infamous Hall H, the largest conference room in the San Diego Convention Center that can hold just over 6,000 attendees. So it came as a shock to me that several major studios, including Marvel, would be sitting this one out. Also skipping out on Comic Con were Sony Pictures and Paramount, both of which have had a big presence in previous years.
Some news outlets viewed this as a major shift and even went as far as speculating that movie studios... Plus

Start Developing Sites on Drupal 8 with Acquia

This is a part of our Drupal 8 Ready series of blog posts. Read what Dries has to say on buytaert.net. This post will be focused on our push toward Drupal 8 for Drupalists.
If you have been wondering when the right time is to start new projects with Drupal 8, you are not alone. We are approached with this question from partners and clients on a daily basis and have built up a many faceted decision tree for determining which way a project should go. Some of the questions we ask include:
When will you... Plus

Sustainable Energy in the Cloud - New AWS Wind Farms

Yesterday Amazon Web Services announced its largest sustainable energy initiative yet, and perhaps the most ambitious in the cloud industry: building a 208 megawatt wind farm called Amazon Wind Farm US East in North Carolina. In conjunction with the already launched Amazon Solar Farm US East this pushes AWS’s largest region towards being entirely powered by sustainable energy, and demonstrates AWS is actively meeting its lofty green goals.
AWS’s... Plus

How Open Source Digital Platforms Enable Greater Citizen Engagement

In late 2014, the Australian government embarked on an ambitious plan to create a “platform for the country.” This platform was a long-term project aimed at creating a highly scalable platform the government could use to serve its constituents, both now and in the future.
To create this platform, the Australian government turned to open source technology due to its robustness, scalability, and adaptability. The end result was the “govCMS” platform built on open source content management system (CMS) Drupal.
The primary... Plus

Security, Scalability and Resiliency with the Acquia Platform

Acquia has long been on the forefront of cloud security as it supports some of the world’s most important organizations on the Acquia Platform -- the largest provider of Drupal infrastructure in the world.
This week marked the announcement that Acquia is now ready to support customers with Drupal 8 -- from its Platform for building, delivering, and optimizing websites and digital experience -- to its customer success teams. We bring an enhanced level of D8 security to the Drupal 8 platform, but also have the talent, expertise, and processes in place to provide every confidence that our... Plus

Drupal Modules Can Improve Site Performance

Drupal has modules for just about everything, including improving site performance. You can use these modules to see what's going on with a site and figure out the changes needed to increase Drupal's speed. As part of an ongoing series about ways to improve Drupal website performance, let’s take a closer look at the modules that can make your life a lot easier.
Find the Bottlenecks: Devel
Before trying to improve a Drupal site's performance, it's important to know where the bottlenecks are in order to avoid making random... Plus

Connecting the Tubes: JIRA, GitHub, Jenkins, and Slack

There are plenty of tools that can improve your efficiency, but they can become burdens rather than real helpers. That’s because they don’t talk to each other, and so you’re forced to do a lot of manual work -- you’re the hub that connects all the spokes. It needn’t be that way. You can become far more efficient and improve your workflow if you connect them to one another and have them do your coordination work for you. In this blog post, I’ll show you how to do that using JIRA, GitHub, Jenkins, and Slack.

First, let’s look at the dream workflow for a developer:
You find a ticket to work on... Plus

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