Acquia Network subscriptions
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An Acquia Network subscription gives you access to a valuable suite of answers, tools, and support for your Drupal 6 and 7 sites. Modules, themes, and custom code: It's all covered! It's also your ticket to our Drupal-optimized cloud hosting platforms - Acquia Dev Cloud for single-server instances and Acquia Managed Cloud for high-availability clusters.
Contact sales at: 855.430.7700 | +1.781.238.8600 (Int'l)
Choose your subscription level:
Basic |
Developer |
Most popular |
Enterprise |
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| Try Acquia Network Free for 30 days. Learn more |
Entry-level access to moderated forums, Acquia Network services and Acquia Library |
Self-service access to Acquia Network, moderated support forums, cloud services and Acquia Library Cloud hosting platform: |
Standard access to technical support, moderated support forums, cloud services and Acquia Library Optional cloud hosting platform: Dev Cloud |
Premium, 24x7 access to technical support, Acquia Network services, and Acquia Library for business-critical websites Optional cloud hosting platform: Managed Cloud |
| Drupal application support | ||||
| How can I contact Acquia to get support? | forums only | forums only | forums and web tickets | forums, web tickets, email, phone | How fast will you respond to my support ticket? | forums only | forums only | 8 hours or less | 2 hours or less |
| When will Acquia respond to critical support tickets? | business hours | 24x7 | Will Acquia administer my Drupal servers? | Yes, with a Remote Administration subscription |
| Cloud platform | ||||
| Which hosting platform can I use? | Cloud hosting platform: Dev Cloud |
Cloud hosting platform: Dev Cloud |
Cloud hosting platform: Managed Cloud |
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| How is the cloud platform managed? | Self-service | Self-service | White-glove, Acquia-managed | |
| What is the server configuration? | Standalone, single server instances | Standalone, single server instances | Multi-server, clustered, high-availability environments with full failover support; 99.95% uptime | |
| How many servers can I run per subscription? | Max 3 servers* | Max 10 servers* | Unlimited | |
| Acquia Network tools | ||||
| How many sites can I manage per subscription? | 1 site | Up to 3 sites* | Up to 10 sites | Starts at 4 sites; Drupal support for all sites |
| What Acquia Network services are available for each site on a subscription? | ||||
| Developer Resources | ||||
| What knowledge resources do I get access to? | Acquia Library knowledge base | Acquia Library knowledge base Training / Books |
Acquia Library knowledge base Training / Books |
Acquia Library knowledge base Training / Books |
| Service level guarantee | ||||
| Which Drupal modules and themes are covered? | all Drupal 6 and 7 | all Drupal 6 and 7 | all Drupal 6 and 7 | all Drupal 6 and 7 |
| How many people may I designate to contact Acquia? | 1 | 2 | 2 | 6 |
| How many support tickets can I submit? | forums only | forums only | 6 per year | unlimited tickets |
| When can I contact Acquia from the Americas? | forums only | forums only | Weekdays 8-8 ET | Weekdays 8-8 ET |
| When can I contact Acquia from Europe? | forums only | forums only | Weekdays 8-6 UTC+1 | Weekdays 8-6 UTC+1 |
| How many hours of best practices advice do I get? | 2 Advisory hours | 10 Advisory hours | ||
| Will my ticket be prioritized in an emergency? |  |
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| What kind of support can I expect? | ||||
| Troubleshooting of installation, setup, and configuration | forums only | forums only | |
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| General troubleshooting and bug fixing | forums only | forums only | |
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| Best practices advice on security, performance, etc. | |
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| Optional services | ||||
| Additional technical contacts | upgrade required | $500/yr | $500/yr | $500/yr |
| Additional 8 hours of advisory support | upgrade required | upgrade required | $2000 | $2000 |
| Network services included | ||||
| How many Acquia Search Slices are included? | 10 slices | 10 slices | 25 slices | Unlimited |
| Subscriber discussion forums | |
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| Remote cron activation | |
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| Buy now$349 Annually | Buy nowStarts at $995 Annually + hardware | Buy nowStarts at $2,500 Annually | Contact sales1.888.922.7842 |
* All prices are for an annual subscription and displayed in US dollars. Subscriptions for Acquia Cloud products, Dev Cloud and Managed Cloud, require purchase of both an Acquia Network subscription and one or more servers. Option to purchase multiple Dev Cloud servers and manage multiple sites per subscription will be available soon. Acquia Network subscriptions automatically renew at the end of each term. For more details on Acquia Network subscriptions, including information about renewals, please contact Acquia Sales.
