Hounder

People don’t blindly browse. They have pointed questions to answer, distinct problems to solve. Knowing what customers are after is key to building more personalized, relevant customer journeys. Hounder makes it their goal to create data-driven, personalized experiences that lead customers to what they want. That commitment is reflected in the collaborative work between Hounder and Acquia in launching the new website for the Los Angeles Department of Water & Power. You might not think that users would rave about having a delightful experience on a utility website, but Hounder and Acquia made it happen.