Northwell Health

How do you make a massive healthcare system feel personal? In this customer spotlight, Northwell Health shares how they are breaking down barriers to healthcare access. By moving from a complex legacy system to a centralized Drupal architecture on the Acquia platform, Northwell has created a "Digital Patient Experience" (dPx) that ensures every patient feels seen, heard, and remembered.

Key Transformation Highlights:

Unified Digital Brand: Learn how Northwell consolidated 23 hospitals and 700+ outpatient facilities into one cohesive digital identity using a standardized design system.
Bridging the Access Gap: See how digital solutions are simplifying the "labyrinth" of healthcare, from intuitive provider searches to streamlined appointment booking and billing.
Personalization at Scale: Using data-driven insights to provide clear, empathetic communication and personalized health content that empowers patients to make better decisions.
Operational Efficiency: How the move to Drupal 8/9 empowered non-technical content teams to manage thousands of pages with speed and brand consistency.

The Result: A seamless, accessible, and secure digital journey that reduces patient anxiety and builds long-term trust in one of the nation's leading health systems.

Watch now to see how Northwell Health is "being digital" to make healthcare feel more human.