Support Stories: Sticking with a Problem until it’s Solved
When a critical problem had to be fixed ASAP over a summer weekend, Acquia Support was able to coordinate teams around the globe to work on it until it was resolved. That's because Acquia's support resources include coverage in every timezone, which allowed it to track the issue in a sustained fashion.
No other digital services company has the 'round the world locations to keep working on an issue 24 hours a day, 7 days a week.
Please fill out the form, right, and click "Download Now," to read how Acquia Support closed this critical ticket -- a day ahead of schedule.