The Next Wave of Digital Government

A roadmap for high-impact technology transformation

A few taps, a few swipes, a bit of typing — getting information and taking care of business with whatever device is at hand is the expectation that all constituents now bring to their interactions with government. The public sector is being pushed to deliver more digital and mobile services, yet many government websites, information structures and application development methodologies are not able to meet the challenge. In fact, 59 percent of respondents in a Center for Digital Government (CDG) survey, which queried more than 200 state and local government IT decision-makers, indicated that inadequate IT infrastructures were the reason behind failed or troubled attempts to deploy a new technology. Clearly, it’s time for state and local governments to look at transforming their digital technologies and development processes to enable a more interactive and mobile experience.