5 ‘Musts’ of the New Digital Experience Government
It’s no secret: government is undergoing a massive digital transformation.
Various agencies have been “going digital” since the move to the web in the early ’90s, but to be a digital organization today means providing citizens, public servants, active duty military, and veterans an exceptionally easy and accessible front door to government services.
With today’s confluence of new channels, new technologies, citizen hack-tivists like Code for America, innovative public sector leadership, and digitally demanding users, government organizations have an opportunity to set an example for every organization in how they serve their users. In this ebook, we'll explore the "5 Musts" of digital experience government - the five key ingredients your public sector organization needs in order to enable and sustain exceptional digital experiences:
- Digital Cloud
- Open Technology
- Personalization
- Omnichannel
- Cultural Support