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  E-Book #  Trend Report: Digital Experiences in Disruptive Times 

- Digital Experience Platform
- Customer Experience
 
 

Page Content

COVID-19 radically reshaped the global economy and accelerated the pace of digital transformation. That means big changes for marketers and new challenges that affect how they create unforgettable customer experiences (CX).

**Since the beginning of the pandemic:**

- 74% of consumers report their digital experience with brands has changed
- 84% of consumers have used digital channels more in 2020
- 48% of organizations have created more content for customer engagement

Image

 ![Global CX Report](/sites/default/files/styles/legacy_inline_image/public/legacy/images/2020-10/Global-CX-Report-Front-Page_3.jpg?itok=QrHbYA_d)

 



For our new e-book, **“Design Resilient Digital Customer Experiences in Disruptive Times”,** we collected the views of 8,000 consumers and 800 marketers across Australia, France, Germany, Japan, Mexico, Singapore, the United Kingdom, and the United States. Download the e-book to see our findings.



 

 

 

  You’ll Learn: What's Covered

- Trends in adoption, use and ROI of marketing and CX technology
- Key considerations around marketing team makeup and available skill sets
- How personalization can help brands scale and still maximize resources



 

 

 

 

 

   Products - [ Campaign Studio ](/products/acquia-campaign-studio) [ Acquia DXP ](/dxp)
 
 

  Industries - [High-Tech & SaaS
    
     ](/solution-by-industry/high-tech)
- [Manufacturing
    
     ](/solution-by-industry/manufacturing)
- [Media & Entertainment
    
     ](/solution-by-industry/media-and-entertainment)
 
 

 

 

##  Get Started 

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