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How Three Retailers Transformed the Customer Journey

The commerce landscape today is vastly different than any we’ve faced before. The customer journey has changed, and with it, the entire industry. Read on to learn how some major brands are keeping up with the rapid pace of digital commerce innovation.

For retail and consumer brands, the commerce landscape is an ever-evolving maze. Just as soon as you think you’ve found your way through the final challenge, you round a corner and smack right into another wall. The challenges for a modern retailer are vast and varied, and they’re always changing.

No matter your role in the commerce industry — whether you’re responsible for customer experience, or technical systems, or overseeing personnel, or managing product, or exploring new markets — you’re no doubt up against some pretty tough conditions. See how these three retailers succeeded when faced with these challenges.