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Interagua C. Ltda

Acquia Engage Award 2016 Finalist

Interagua C. Ltda

Challenge

Interagua needed to help their customers become more conscious and informed about water consumption in their homes, workplace and communities.

Approach

To do this, they wanted to create a customer service channel where private individuals, contractors and corporate clients could consult their monthly water consumption and request services related to sewage and water treatment in their area.

Result

  • Site visits increased from 500 to 300,000 per month.
  • 60,000 monthly sessions.
  • Reduced transaction time to 4.38 seconds on average.
  • Significant reduction of customer traffic at Interagua agencies as more customers started requesting online services.

Company Information

Interagua C. Ltda