How 3 Agencies are Improving Digital Delivery and Citizen Engagement

More than 60% of adults say they would like to conduct more government transactions online. To meet this growing need, government is stepping up its digital services game. But while creating engaging citizen services across multiple channels is an important goal, it’s easier said than done. Now, a growing number of agencies are using digital technologies to deliver improved customer service, utilize personnel and resources more efficiently, and deliver information and services with greater speed, agility, and reliability.