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Acquia Technical Account Manager

Technical Account Management (TAM)

Technical proactive engagement with a trusted advisor through every stage of your project

Learn more about Technical Account Management

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Expertise

The Acquia TAM is a business-focused Drupal expert that proactively engages with you and your business to ensure digital project success.

Engagement

Whatever your level of Drupal experience, and wherever you are in your digital transformation lifecycle, your TAM will engage to help you eliminate risks, solve problems, and increase efficiency.

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Guidance

The Acquia TAM provides technical expertise and operational enablement; embedding themselves in your digital transformation projects.

Learn how we engage on customer projects

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Planning

  • Architecture review and validation
  • Works in parallel with your development partner
  • Evaluates the suitability of Drupal for new projects
  • Reviews 3rd party integrations
  • Provides relevant case studies and benchmarks

Development

  • Assists in engineering your solution onto the Acquia platform and establishing best practice for development workflows and drupal development
  • Resolves technical conflicts
  • Impartially evaluates quality of development partner work

Deployment

  • Assesses and flags launch risks
  • Creates and maintains a detailed launch timeline and checklist
  • Audits application performance / configuration and recommends remediation
  • Day of launch coordination

Maintenance

  • Continuously monitors application hardware load/capacity, and recommends adjustments to improve site performance
  • Consults and assists on remediation of post-launch issues
  • Helps prepare for critical site traffic events
  • Assists in translating evolving business requirements into effective site functionality

Let us be a part of the customer team to make your project a success

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    Participation at your discretion

    You decide how often you’d like your TAM involved, ranging from weekly or monthly check-ins to participation in daily stand-up meetings.

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    Regular onsite visits and reports

    Your TAM will attend regular team meetings, make onsite visits, and produce reports on site performance, site health, and usage.

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    Application Assurance

    Your TAM is an Acquia platform and solution expert and upon request conduct an Application Assurance audit — a deep performance and security assessment of your environment.

The Acquia TAM strategically helps me with the difficult technical and architectural improvements on our site. The TAM proactively reviews the hosting, performance, and scalability of our platform, with a view to always improving our service to our customers.
Richard Bennion, Senior Technical Architect, CISCO Systems Inc.

Find out how a Technical Account Manager can help you be successful