Acquia Technical Account Manager
How we make you successful
- Gives guidance on initial stages of projects (early discovery, scoping, and architecture development)
- Champions Drupal best practices
- Assists with module selection
- Connects you with the most knowledgeable subject matter experts around key topics
- Helps developers resolve QA issues
- Is available on-call during major deployments to advise and assist
- Oversees the process of rolling out updates or new functionality to your site
- Has regular working sessions with your team
- Works with Acquia’s support team to install updates and patches
Features that drive success
Your TAM will conduct annual Application Assurances—deep performance and security assessments of your environment.
Regular onsite visits and reports
Your TAM will attend regular team meetings, make quarterly or monthly onsite visits, and produce monthly reports on site health and usage.
Participation at your discretion
You decide how often you’d like your TAM involved, ranging from monthly check-ins to participation in daily stand-up meetings.