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Sitback Solutions

39-41 Lower Fort Street
Sydney, NSW 2000
Company Size: 
11-50 employees
Vertical Markets: 
Financial Services
Food & Beverage
Solution Areas: 

Sitback is focused on optimising user experiences to create highly effective websites.

Based in Sydney, Sitback provides industry-leading User Experience (UX) Research and Design via our specialist team of in-house Psychologists and HCI experts, as well as Enterprise-scale Web Development, specialising in the Drupal CMS platform, and ongoing 24/7 SLA -backed Support & Optimisation services.

We are proud to work with a broad range of leading organisations across all industries including Woolworths, Subaru, Westpac, Luna Park, Department of Education and Starlight.


// Digital Delivery
Our Digital Delivery team is a core focus of Sitback Solutions. Our project life-cycle engages the right people at the right time and ensures accurate and effective scoping, timeline, budgeting and reporting. Our delivery workflow follows a pragmatic blend of Waterfall and Agile methodologies and allows for flexibility, risk mitigation and continued quality assurance. Find out more: https://www.sitback.com.au/services/digital-delivery

- Specialist team ensures high quality.
- Defined engagement models.
- Proven Digital Delivery Methodology (DDM).
- Open communication and timely reporting.
- Trusted advisors – taking project ownership.

// Software Development
Technically creative, the Drupal Development Team is from a strong technical heritage and provide consultancy, architecture, 3rd party integration, research and custom development.

The Front-End team delivers best practice accessibility and responsive design using technologies such as: HTML5, CSS3, Javascript and Ajax.

The Back-End team specialises in the implementation and customisation of the Drupal Web Content Management System. A pragmatic approach to development optimises the opportunity for code re-use, speed of delivery and quality assurance.

We have also built and actively maintain our own Drupal 8 distribution, called Presto! https://www.drupal.org/project/presto
Presto! makes the magic happen by setting up some sane content editing defaults and optionally helps you kickstart your site with Drupal Commerce.

A team of System Engineers provide low level platform architecture, hosting, configuration, monitoring and support. Disaster Recovery (DR) plans mitigate risk and optimise platform uptime and performance. Find out more: https://www.sitback.com.au/services/development

- Technical excellence.
- Best practice development.
- High performance resilient systems.
- Defining industry standards.
- Drupal specialists.

// User Experience
The Sitback UX team are passionate about working with clients to create great customer experiences. Our team of psychologists and HCI experts apply a rigorous methodology to uncover the needs and motivations of both the business and end-user, resulting in interfaces that deliver on business objectives and fulfil customer needs.

Our speciality lies in applying an in-depth understanding of scientific research techniques, and social and cognitive psychology, to understanding complex domains and requirements. Find out more: https://www.sitback.com.au/services/user-experience

// Support & Optimisation
The Support & Optimisation team provide software support and maintenance services to client websites. The service delivers a help desk with a single point of contact and a pool of trained developers, producers, system administrators and designers to call upon to manage, maintain and optimise all website activity.

The team are specialists in the investigation and resolution of issues; site tracking, analytics and insights; A/B and user testing.

All issues are managed through a ticket management system to provide a transparent audit trail of requests, activities and time spent.

Strict SLA's ensure response times and client expectations are met and monthly reporting ensures accountability. Find out more: https://www.sitback.com.au/services/support-optimisation

// 24/7 Platform Support
The 24/7 Platform support team monitor, respond and resolve all web-related platform issues around the clock; 24 hours a day, 7 days a week. The team are locally based and experienced Systems Engineers and Software Developers. They ensure maximum website uptime and deliver round the clock peace of mind for clients with a business critical web presence. It's insurance for the digital age. Find out more: https://www.sitback.com.au/services/247-platform-support