AbilityDCX, LLC., is a Customer Experience, CRM, and Marketing Technology and Strategy Consulting practice. Our focus is on Digital Customer Experience, meaning, we help our clients have meaningful engagements with their customers. Every customer or non-customer that interacts with a business does so in numerous ways, i.e., their website, call center help desk, accounting, email, social media, and / or a physical store / clinic / branch. Each of these interactions leaves a breadcrumb of data that we turn into useful information. This information is analyzed and quantified and then forms the basis to create specific engagements for our clients to further enhance their relationship with their customers and prospects.
We offer three types of services to our clients. One: we help our clients in the strategy, advisory, assessment, customer journey mapping, and requirements gathering so they can determine what is the best course of action to take. Two: we help our clients in the implementation of the action they want to take. If this is a business software, we can assist in the project management, implementation, risk management, and necessary processes to achieve the goals set forth in the strategy. Third: we help our clients in the operational side of certain tasks that are non-central to their business operation as it relates to Marketing Technology and Digital Customer Experience. This may be certain marketing email campaigns, social media campaigns, or website statistical analysis, to name a few.