Event Highlights | Engage London 2023 

# National Grid Customer Showcase



 

 

 

 

National Grid, Electricity System Operator (ESO) balances supply and demand of electricity across Great Britain. Basically, they keep the lights on. They also aim to be carbon-free by 2025. But, customers weren't thrilled with the ESO's digital experience. When a vast percentage of help requests were either for data or the location of information, they knew they needed to build a digital engagement platform that worked. This is the story of how they brought it to life with Drupal and Acquia.



 

 Speakers 

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 ![Headshot of Tom Phethean with a pink background](/sites/default/files/styles/speaker/public/media/image/2023-05/Tom%20Phethean_Pink.png?h=6c83441f&itok=jWnfCP3R)

 

 

 

Tom Phethean

 

 Digital Customer Experience CTO 

  Capgemini 

 



 

 

 

 Partner 

 [Image

 ![Capgemini Logo](/sites/default/files/styles/large/public/media/image/2023-11/Capgemini.png?itok=PqLJSFEM)

 

 

 ](/index%2ephp/partners/capgemini-belgium-nvsa) 

 With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in… 

 



 

 Resources 

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 ![black monitor icon](/sites/default/files/styles/large/public/media/image/2023-11/ATV%20Website%20Icon.png?itok=tNST2s1h)

 

 

 

 [ The Acquia Engage Tour ](https://www.acquia.com/engage) 

Web Page

 

 

 



 

 

 

 

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