Manager - Cloud Operations




New Delhi, India

About Acquia:

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.

Acquia's Cloud Operations team manages, monitors, and maintains thousands of server instances delivering billions of requests monthly for some of the world's largest Drupal-powered websites. Our global 24x7 operations teams ensure our customer's success using Acquia Cloud and related products.
- Largest websites on the planet
- Global brands
- Open source product and built on OSS
- Empowered to drive change and innovate in product, how we work, tools, best practices, culture
- collaborative global team

Role summary:
We are looking for a highly organized, velocity focused leader with excellent judgment and communication skills to grow and mentor our outstanding team of systems engineers and administrators. Your responsibilities include day to day guidance and mentorship to a team of LAMP stack experts supporting our 17,000+ Amazon Web Services EC2 instances.

Successful candidates will:

  • Hire, train and mentor our passionate team of Cloud Operations Engineers
  • Identify, prioritize and execute on areas of improvement for automation and tools
  • Communicate effectively with enterprise customers, and Acquia support, engineering, sales and leadership
  • Triage and resolve complex issues, quickly, with incomplete information
  • Possess deep knowledge of internet and server technologies
  • Measurably improve our service's reliability, scalability, manageability, and security
  • Participate in roadmap decisions for the Acquia Cloud products
  • Understand our customers and our business to ensure the success of both
  • Thrives under pressure, but values process improvement over firefighting
  • Manage 24x7 support rotations.

Basic Qualifications:

  • Bachelor's degree
  • Hands-on LAMP stack experience with min 10 years of total relevant experience.
  • 3-5 years as a manager of technical teams.
  • Specifying tools and processes to support execution-focused teams.
  • Track record of successful, high-traffic internet service deployments.
  • Experience maintaining complex, scalable multi-tier applications.
  • Experience working with global teams.

Other skills and abilities:

  • Build trust and positive relationships with others through: listening first, keeping commitments, demonstrating respect, extending trust, showing loyalty, creating transparency, straight talk, confronting reality, continuous improvement, delivering results, clarifying expectations, practicing accountability and righting wrongs.
  • Demonstrates skills and knowledge relevant to one’s own function or workgroup. Applies current best practices in discipline or specialty area. Stays aware of major developments in discipline or specialty area. Recognized by customers and team members for functional knowledge and skills.
  • Strives to consistently achieve excellence in all tasks and goals and demonstrating a commitment to achieve results against required standards in the pursuit of the Acquia vision and strategy

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.