Department: Customer Solutions
Location: Reading, UK

 

Job Title: ​Customer Support Engineer
Department & Organization: ​Customer Support
Level: ​Professional
Location:​ Reading, UK

Acquia, is transforming the digital strategies of companies all over the world with our open cloud platform. We are passionate and relentlessly committed to helping our clients create digital experiences that are more relevant, personalized, and built for a fast-changing, always-connected, mobile-first world. Headquartered in the US, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it.


What do we do?

Support Engineers:

  • Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
  • Use advanced problem-solving to resolve complex challenges in real time across a number of technical domains.
  • Collaborate across the Support organisation and other internal teams to provide the best possible outcomes to meet client need.
  • Use our experience to build state of the art support tools.

 

Requirements:

  • Passion for the web, open-source, and for helping others.
  • Evidence of a curious mind.
  • Experience in site development and/or PHP development and demonstrable Drupal skills a plus.
  • An understanding of the LAMP stack and Bash.
  • Strong written and verbal communications skills.
  • Customer service or customer engagement experience a plus.
  • Bachelor's degree preferred.

 

Why Acquia Support?

  • We're not a call center. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving complex challenges involving the latest in Cloud technology.
  • When we say work/life balance, we mean it. A forty-hour work week, paid quarterly on-call, and a liberal vacation policy lead to role where you can have a life, not just a job you can live with.
  • A genuinely fun place to work. We're a tight-knit team with a lot of energy and opportunities abound to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences. At the same time, we have an actual flag. Does your current job come with its own banner?

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.